Return, Refund Policies & Warranty
14-day money-back guarantee
Return any undamaged LANGTU product within 14 days of delivery to receive a refund for ANY reason! Please fill in the form at this page. Refund will be made within 7 business days.
- You have 14 days to return your product from the date it was received.
- The product must be returned in its original condition and packaging.
- Tips and delivery fee of this order will not be returned.
- Returns that do not meet the eligibility conditions may result in refund delays or the product(s) to be shipped back to you.
- For non-quality return issue, a 15% restocking fee may be deducted from the refund amount to make up for the delivery charges.
12-month extended warranty for quality-related issues
With our extended warranty, return any undamaged LANGTU product within 12 months of purchase for a replacement of the product. Please contact us to tell us about the issue.
Free user support
If your LANGTU product isn’t working properly, contact our world-class, friendly tech support team for quick and easy solutions.
Limitations and notes on returns
- To receive the 14-day money back guarantee, you are responsible for shipping costs for returns unrelated to quality issues. The returned product must be in undamaged, sellable condition. If the product was damaged, we may not be able to provide full refund.
- Warranty-related shipping costs are only covered by LANGTU within the country of purchase. For shipping outside the country of purchase, either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
- When returning an item, please ship it back within 14 days of receiving approval. Further delays may void or cause problems with your return
- If you paid with Bitcoin, and want to return the product, we will provide refund with PayPal in the sum listed in your order record in one of our supported currencies.
- If orders are undeliverable because of buyers’ own reasons, for example, provide a wrong address, refuse to accept package, fail to get the package from carrier etc., the buyers will pay for the original and return shipping fee and other fee that may occur.
Return Cost
Buyers who are returning product with no quality-related issues are responsible for the return fee that may occur. For returning products with quality-related issues, we will cover the standard shipping cost and the original shipping fee.
Quality-Related Issues
If a product does not work as the product description, we consider it quality-related issues. For specifications that comes with specific numbers, please allow for up to 30% of tolerance caused by measurement or depreciation.
Tax and Tariffs
Buyers are responsible for the tax and tariffs that may occur, and should cooperate when customs clearance is needed.
Friendly reminder
When contacting us for help, be sure to have your LANGTU product handy for troubleshooting!
Contact us
Online Chat: Click on the bubble on your left
Email: sales@langtustore.com
Online Form: Click here
International: +86-755-23283305, +86-731-82509900
For purchases made from other retailers
Please contact the retailer you purchased from.
Our returns and exchange service only covers purchases made directly from LANGTU Store. If you purchased through a different merchant, please contact them. Note: Unauthorized reselling of LANGTU merchandise is prohibited. If our returns policies change, this page will be updated immediately.